Job Description

Job Summary: Join Our Team at Harper Volkswagen! We are currently seeking an experienced, motivated, and customer-focused Service Manager to lead our service department at our Volkswagen dealership. This is a great opportunity to be part of a growing and reputable team that prides itself on delivering a top-tier customer experience while maintaining high performance and operational efficiency. Volkswagen or Audi experience is highly preferred but not required. If you bring leadership, a strong work ethic, and a passion for the automotive industry, we want to hear from you. Responsibilities * Oversee all operations of the service department, including scheduling, workflow, technician performance, and customer satisfaction. * Drive department profitability through effective cost control, efficient labor utilization, and revenue generation. * Hire, train, and manage service advisors, technicians, and support staff. * Ensure the department meets all manufacturer and dealership service goals and metrics. * Handle customer concerns or escalations with professionalism and empathy. * Monitor and maintain high CSI (Customer Satisfaction Index) scores. * Maintain compliance with all OEM, safety, and environmental policies. * Ensure proper documentation of repairs and service records. * Collaborate with the parts and sales departments to support fixed ops growth. Qualifications * 3+ years of experience in a dealership service manager or assistant service manager role. * Volkswagen or Audi dealership experience highly preferred. * Strong leadership and organizational skills. * Proficient in dealership management systems (DMS) - we use Dealer Track. * Understanding of warranty processing and OEM procedures. * Strong customer service orientation with a solution-focused mindset. * Excellent communication and interpersonal skills. * ASE certification or manufacturer training a plus. * Valid driver’s license with a clean driving record. Benefits * Competitive Salary * Medical, Dental, and Vision Insurance * 401(k) Plan * Short & Long Term Disability * Employer Paid Life Insurance * Paid Holidays * Paid Vacation * Paid Sick Time * Paid Birthdays * Paid Training * Employee discounts on vehicles, parts, and service * Opportunities for Advancement * Closed Sundays * Healthy Work/Life Balance About Us The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Full time, Temporary work, Local area, Sunday,

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