Job Description
As a Hospitality Services Vacation Planner, you will play a key role in ensuring that guests have an exceptional experience by booking and modifying reservations effectively. The ideal candidate will be personable, self-driven, and detail-oriented, with a strong commitment to providing excellent customer service.
Key Responsibilities
Handle new reservations and modify existing bookings using the NAVIS CRM and Escapia systems.
Assist customers with property options and information via phone, email, web chat, and follow-up communications.
Respond to guest inquiries and follow up with guests who already have reservations.
Answer phone calls and emails professionally and clearly.
Maintain and update guest profiles, ensuring accuracy and completeness.
Provide concierge services, offering helpful recommendations for local restaurants, attractions, directions, and entertainment.
Perform general office duties, including organizing mailings, guest arrival packets, and maintaining a tidy work environment.
Create a welcoming atmosphere for guests, owners, and vendors in the lobby by managing check-ins/outs, providing information on services and local attractions, upselling packages, and handling walk-ins.
Collaborate with other departments to address inquiries and resolve customer issues effectively.
Assist with tasks for other departments and outside vendors as needed.
Strive to deliver the highest standard of service to all customers, ensuring satisfaction and exceeding expectations.
Manage daily correspondence and operational tasks efficiently to support customer satisfaction and enhance the client base.
Complete departmental tasks and assist with projects as assigned.
Maintain professionalism and courtesy when interacting with prospective guests, current guests, and team members.
Perform other duties as needed.
What We're Looking For
We value diverse experiences and backgrounds. If your skills and experiences align with the responsibilities listed, we encourage you to apply and join our team. We believe in creating an environment where everyone can thrive and contribute their talents.
Compensation and Benefits
Base pay: $15.00/hour + commission
Health, Vision & Dental benefits
401(k) plan with employer matching
Employee Assistance Program (EAP)
Annual Paid Time Off (PTO)
Birthday Off PTO benefit
Paid holidays
Mileage reimbursement
Professional Development Reimbursement
Equal Opportunity Employer
We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, gender identity, sexual orientation, age, disability, or any other status protected by law.
Employment Type: Full-Time
Salary: $ 15.00 Per Hour
Job Tags
Hourly pay, Full time, Work at office, Local area, Remote work, Work from home,