Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- This position is on the Airport Technology Product Management team (Travel Innovation) within the Customer Experience Organization.
- This role is responsible for creating and delivering on the technology strategy supporting our Baggage and Control Center technology products.
- The Sr. Manager, Technology Product Management will be leading a team of Product Owners who work with our IT partners to deliver solutions to support our customers and team members through digital channels, airports and the contact centers. This senior leader needs to be particularly strategic, embrace product management best practices, and have experience with stakeholder management across multiple organizations.
What you'll do
- Oversees product life cycle of all products under his/her purview, from ideation to release
- Oversees customer journey/lifecycle/experience across products
- Aids in program initiative prioritization that overlaps or has dependencies across product teams
- Identifies and manages technical dependencies across a group of products
- Leads, mentors and coaches direct reports enabling further career growth and success
- Influences stakeholders on priorities, OKRs and overall Product Group Strategy aligning to portfolio goals
- Communicates regularly with various departments on OKRs, desired metrics, and areas requiring leadership’s attention
- Defines the team’s product objectives and key results in support of the Product Strategy
- Conducts competitive and market analysis, identifying trends and highlighting competitive differentiators
- Utilizes technical knowledge such as AI, A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
- Uses data to define baselines, measures outcomes, and shares insights
- Proposes resolutions to customer problems, needs, challenges, and opportunities for the product
- Anticipates and clears obstacles for product delivery within the group of owned products
- Presents the thought process on product group strategy, roadmap items, OKRs and planned releases to leaders and peers
- Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals
- Collaborates with various internal team members such as UX, Technology, Finance, Vendors, Risk, Compliance, Security, etc.
- Practices agility in discovering and delivering value continuously
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree in related field plus 7 years of applicable experience
- Experience working in a product model that promotes better customer experience
- Experience leading a team
Preferred Qualifications- Education & Prior Job Experience
- Master’s degree in related field with 7+ years of experience in Product Delivery
- Experience determining Product Market fit and defining a Go-to-Market strategy
- Experience with Agile Product Management tools
Skills, Licenses & Certifications
- Relevant certifications in Product Management/Product Delivery field.
- Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Job Tags
Flexible hours,