Customer Success Manager Job at CityGreen Services, Chicago, IL

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  • CityGreen Services
  • Chicago, IL

Job Description

This is a remote position.

Customer Success Manager

Location: United States (Remote)


Summary:

CityGreen Services is seeking a passionate and customer-focused individual to join our team as a Customer Success Manager. In this role, you will be responsible for ensuring the success and satisfaction of our clients in the Environmental Services industry. If you are a proactive problem-solver with excellent communication skills, we want to hear from you!

Responsibilities:

  • Build and maintain strong relationships with clients to understand their needs and ensure their success
  • Provide onboarding and training to new clients to help them effectively utilize our services
  • Proactively identify and address any issues or concerns raised by clients
  • Collaborate with internal teams to develop solutions that meet client needs
  • Monitor client usage and engagement to identify opportunities for upselling or cross-selling
  • Track and report on key metrics related to client satisfaction and retention

Qualifications:

  • Bachelor's degree in Business Administration, Environmental Science, or related field
  • 2+ years of experience in a customer-facing role, preferably in the Environmental Services industry
  • Strong communication and interpersonal skills
  • Ability to prioritize and manage multiple tasks simultaneously
  • Experience with CRM software and Microsoft Office Suite
  • Passion for delivering exceptional customer service

If you are a proactive and customer-focused individual looking to make a difference in the Environmental Services industry, we encourage you to apply for the Customer Success Manager position at CityGreen Services.


Requirements

  • Bachelor's degree in Business Administration, Environmental Science, or related field
  • 2+ years of experience in a customer-facing role, preferably in the Environmental Services industry
  • Strong communication and interpersonal skills
  • Ability to prioritize and manage multiple tasks simultaneously
  • Experience with CRM software and Microsoft Office Suite
  • Passion for delivering exceptional customer service


Job Tags

Full time, Work at office,

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